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Definitions in the Beep Knowledge Map


Domain: Social Inclusion

The domain ‘social inclusion’ addresses the digital divide in Europe, and particularly those dimensions of it related to income, age, gender, ethnicity or ability. It is assumed that narrowing the digital divide is an important contribution to the larger objective of achieving sustained social inclusion in the information society. Beep will showcase good practices aiming towards narrowing the digital divide.

It has widely been recognised that the promises of the information society cannot be realised if too many people are "falling through the net", i.e. if they are not in a position to participate in and benefit from this development. If the emerging digital economy is to become a major driving force for Europe's economic well-being, it will be a major policy challenge to ensure that as many Europeans as possible have available the information tools and skills that are critical to their participation. Otherwise, there is the threat of a widening "digital divide" – a term that refers to the gaps in access to information and communication technologies and networks, either because of lacking economic resources or because of lacking skills.

When talking about social inclusion and the digital divide, attention needs to be paid not to confuse cause and effect. It can reasonably be argued that the digital divide is currently just an expression of an overall (and world-wide) social divide rather than a cause of it. Since the use of digital technologies will continue to play a key role in the future information society, however, there is a danger of mutual reinforcement. People from disadvantaged social groups who cannot afford access to and usage of ICTs are threatened to fall further behind and to become excluded from information society opportunities. If this argument holds true, closing the social gap (in terms of a fair distribution of wealth) will have as a pre-requisite that there is no significant digital gap. Therefore, counteracting the digital divide can be regarded as a policy instrument and means directed toward social inclusion. “The policy rationale,” states the OECD, “are the social benefits derived from the spillovers and positive externalities associated with diffusion and greater use of ICTs and related improvements to the skills base.”

The danger is that the current digital divide will widen rather than close if no pro-active policy measures are being taken. This is not just theoretical, but there is empirical evidence e.g. in the United States, where the fourth report in the “Falling through the Net” series (October 2000) concludes that “the overall level of U.S. digital inclusion is rapidly increasing. [...] Nonetheless, a digital divide remains and has expanded in some cases, even while internet access and computer ownership are rising rapidly for almost all groups.”

BEEP will collect European and international best practices in how to narrow the digital divide. The divide may occur on various levels: between different countries and regions, between different demographic groups within a country, e.g. between young and old people, between men and women, between high income and low income families, between different ethnic groups, but also between large and small companies. The “Social Inclusion” domain of the BEEP project will collect cases relating mainly to those dimensions of the digital divide caused by income, age, gender, ethnicity or ability and develop indicators describing and benchmarking these initiatives. Regional issues will be dealt with in the domain “Regional Development”, potential gaps between large and small sized enterprises in the digital economy will be an important issue in the domain “The Digital SME”.

Keywords: Accessibility, Disabled, Elderly, Schools, Standards, Usability, Women, Inclusion, Quality of life, Non-nationals, eGovernment, Unemployed, Design for All, Low income, Cost reduction, Disadvantaged support, Educational resources, Ethnic, Legislation, Social cohesion, Training in ICT, Training of trainers


 

Report(s) Domain 'Social Inclusion'

 
Date Report:
July 04 2003eSociety – social inclusion
July 04 2003Social inclusion – policy and research recommendations
August 29 2003References and literature to the Social Inclusion domain

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Beep Knowledge System found the following cases in Domain: Social Inclusion

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Domain : Social Inclusion 

Number of cases matching your selection = 127

Case 91  KidSmart Early Learning Programme (UK, Germany, France) 
Ongoing project by IBM to provide specially adapted computers for young children (under 6 years old).

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Case 162  Koncraft Manufakturen (Germany) 
Five ecologically oriented joineries cooperate within a "virtual joinery" to better serve customers by capitalising on network synergies and competencies

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Case 196  VITAL Volunteer Inputs to Access Learning for the vision impaired (Ireland) 
The aim of this project was to assist visually impaired people to have access to ICT by engaging volunteers as trainers and mentors

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Case 86  TENCARE Telecommunications -based Home-Care Services (Germany) 
A successful project finds that "simple" ICT tools can have a great beneficial effect upon the care of patients in remote areas. A sound example of care support and tele-medecine in the real world.

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Case 85  TENCARE Telecommunications -based Home-Care Services (Greece) 
A medical knowledge portal for elderly discovers that it needs to include general medical information as much as it needs to provide specialist knowledge from the experts in geriatrics.

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Case 82  AOP - I S Access for older people to the information society (EU) 
A study of the benefits, and possible utilisation methods, of ICT for the elderly.

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Case 83  Asylum Seekers in the UK (UK) 
Teaching ICT to Asylum seekers to help them integrate and find employment more quickly. Includes recommendations for improving quality of support.

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Case 197  Borris.ie - Community programme (Ireland) 
An 18 month project to raise awareness locally of the benefits of ICT using a variety of locally relevant media.

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Case 440  CRIPS - PHARE-CONSENSUS - distance training for managers (Romania) 
Very well documented "Best Practice" case of distance learning for child welfare workers in Romania applied in a practical manner. Has expanded and developed further and initiated improvements beyond the training field.

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Case 319  DITIC - ICTs for disabled people (Spain) 
A purpose built centre that provides a flexible approach to training. Empowering clients and discovering that e-commerce can actually remove barriers to employment for the disabled.

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Case 87  European School Net (EU) 
Report on pan-European network of educational networks to encourage communication, knowledge sharing and learning resources.

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Case 199  Irish Wheelchair Association online (Ireland) 
Ongoing (2001/3) project to help disabled people (not just wheelchair users) access ICT and Internet, includes adapting hardware/software, cybercafe's, training and support.

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Case 194  Think Quest - Youth learning on Net (Global) 
This is an ongoing project/program that aims to bring together a network of researchers dedicated to exploring youth-centred learning on line

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Case 177  WISDOM - Wireless Information Services for Deaf People (EU) 
WISDOM tries to provide solutions for person-to-person live communication and information retrieval in sign language, developing a fully portable video communication terminal for deaf people.

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Case 195  DATEC Developmentally Appropriate Technology in Early Childhood (EU) 
Detailed study of how children adopt ICT plus the development of a portal for dissemination and support.

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Case 845  Internet course for the elderly (Hungary) 
Helping the elderly to keep up with their grandchildren.

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Case 216  PROMISE - Including disabled and older people in the Information Society (EU) 
The PROMISE project promotes an Information Society for all, taking a focus on older and disabled people, through preparing support materials and presenting it to policy-makers.

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Case 191  De@fchild (UK) 
Using ICT to help the education of deaf children. Supported by the BBC establishes centres and develops software as well as training programmes.

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Case 411  Toward the World and Myself - via Computer (Poland) 
A programme, started by volunteers, for helping elderly ladies catch up with IT skills. With the right funding in place they have now expanded to provide a truly valuable experience enabling their clients to enjoy the digital age. Some excellent examples of good practice.

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Case 219  Mercadis - Labour market for disabled people (Spain) 
Portal (website) for disabled people seeking employment or other, more general assistance. Also raises awareness amongst employers of the benefits of employing disabled workers.

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Case 81  TENCARE Telecommunications -based Home-Care Services (UK) 
Homecare information system through set-top tv boxes that identified some key issues regarding usability, training and costs. Has potential for further development.

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Case 127  Avanti- Adaptive and Adaptable Interactions to Multimedia Telecommunications Applications (EU) 
Development of a web-browser which can be adjusted to suit different needs (ie for disabled) and skill levels.

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Case 848  Business incubator to support local and regional start-ups (Hungary) 
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Case 90  CITINET - Learning Centre Network (UK) 
Widening access to learning by providing intranet, and other, resources to local training providers (75 centres within the city).

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Case 375  Co-ordination of local demand for broadband to a Danish peripheral island - the case of Ærø (Denmark) 
This project demonstrates how a small remote community and commercial providers installed ADSL despite the high price balancing the benefits of connectivity against the high social cost of exclusion.



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Case 297  Dow Corning - Large-scale teleworking (Belgium) 
A move to teleworking, generating significant savings on infrastructure costs.

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Case 330  Dubarry (Ireland) 
traditional shoe manufacturer adopts e-practices to improve links with its customers (B2B and B2C) and build an international niche brand

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Case 295  E-Base - service mediation (Netherlands) 
Online employment mediation in the finishing sector provides job opportunities in a flexible manner.

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Case 453  e-Job - searching for jobs using electronic means (Romania) 
Good example of setting up an on-line recruitment service from Romania. well documented activities, lessons and conclusions.

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Case 358  e-learning: Cisco Networking Academy Program in Hungary 
Comprehensive e-learning program that provides students with the Internet technology skills essential in the global economy.

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Case 415  EMERGENCY_112 (Cyprus) 
Mobile system development for the early and specialized pre-hospital patient management leading to the emergency case survival.

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Case 840  eSchool Ravne as local access point to the word wide web (Slovenia) 
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Case 356  European Computer Driving License (ECDL) for the visually impaired (Hungary) 
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Case 321  EUSTAT - Empowering Users through Assistive Technology (EU) 
This project was primarily aimed at the development and provision of educational material for End Users of Assistive Technology

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Case 424  Extension of Library and information services to blind and visually impaired users (Cyprus) 
How Cyprus included services for Blind people in it's libraries. An excellent breakdown of the resources (hardware and software) used.

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Case 179  Fountain - Training for young unemployed people (Ireland) 
Training project for school "drop-outs" which had to design bespoke programmes to overcome low esteem as well as skill shortage.

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Case 159  Initiative D21- Education and Qualification for the Information Age (Germany) 
A public-private initiative to accelerate Germany into the information society. Some excellent results with schools and proof that partnerships work.

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Case 360  Iris-Sulinet: hardware and content development in Hungarian public education (Hungary) 
A National programme to introduce computers and the internet discovers that it needs to develop and deliver suitable content. Some good lessons learnt.

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Case 67  Kite Teleworking (UK) 
Creating a tele-centre in rural Ireland has imported employment. Good example of using ICT to create new employment opportunities within a rural community.

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Case 844  LABT- Network of the academic libraries (Lithuania) 
The project was developed to automate the main processes in academic libraries by using means of system administration and user management.

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Case 190  Naestved CityNet - A high-speed broadband municipal network (Denmark) 
A public/private partnership establishes a region wide broadband network which results in reduced costs to the local residents who use the Internet.

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Case 189  Naestved CityNet - Public/private regional information portal (Denmark) 
An early municipal portal that illustrates the promotional benefits, but more importantly shows the problems of generating genuine local involvement. Thus it fails to reach it's full potential.

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Case 323  Nordpol.dk - Democracy on the Web (Denmark) 
Creating a lively and well-visited democracy website for the County of North Denmark.

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Case 418  ODYSSEUS (Cyprus) 
The implementation of the first pilot program on distance learning in elementary schools.

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Case 445  Polish Virtual University (Poland) 
Recently established virtual (on-line) University finds that the prime importance is facilitating the interaction between students/staff and students/students regardless of whether courses are designed "in house" or bought in from the International market.

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Case 215  Red Sorda II - Deaf Community (Spain) 
RED SORDA II tries to make accessible the Information Society for deaf people and to integrate them into the economy. It aims to provide bespoke training and the creation of deaf virtual communities to raise awareness.

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Case 183  Schools IT2000 TSI - Computer literacy for teachers and students (Ireland) 
Development of ICTs in both primary and second level schools through ICT skills development for teachers and students at national level.

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Case 269  SILC- Supporting Independently Living Citizens (EU) 
This ongoing project aims at the development of an innovative and intelligent wrist-worn warning system to improve the safety and independence of the elderly and the disabled

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Case 843  SYNERGY Incubator (Slovak republic) 
Virtual business projects incubator

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Case 428  The use of morden ICT in the process of educating people with special needs (Slovenia) 
An example of a centre in Slovenia that supports blind and partially sited people with training and employment. Useful list of concepts and resources

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Case 180  Tramlines - IT training for young people (Ireland) 
An excellent case training long-term unemployed people, to a high level of skills needed to obtain high-paid, professional jobs in the Information Technology sector, by means of getting professional IT certification. Proves that investment in quality (rather than quantity) training works.

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Case 26  TTA, The New Opportunities Fund ICT training for teachers and school librarians (UK) 
This national up-skilling programme illustrates the importance of establishing clear national targets but allowing local trainers (both public and private) to design and deliver to meet diverse local needs.

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Case 84  UK Online (UK) 
Included for reference only - outlines the UK's national programme to provide wider Internet access combined with it's on-line training initiative.

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Case 178  WOWIS - Work Opportunities for Women in the Information Society (EU) 
Report which identifies working arrangements that promote women’s careers in the call centre industry, and assists in the design of initiatives that encourage positive developments for women in employment in teleservices.

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Case 175  Naestved Info Society 2000 - Information Society development (Denmark) 
Establishing the Information Society in Næstved by extending Internet, rolling out a range of electronic services over the Internet, and encouraging the use of IT and the Internet through promotion and education.

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Case 444  OSKa - National Women’s Information Center (Poland) 
Excellent example of how the Internet can service the information needs of a specific group (women in this case). Good ideas that add real value to a dissemination website.

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Case 255  Web.punkte - 'internet-cafes' in schools as access points for students and citizens (Germany) 
This project was an initiative to reduce the digital divide in the region of Bremen and Bremenhaven by exploiting the existing infrastructure.

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Case 51  TARDIS (Targeted Delivery of Information and Services) (UK) 
A practical research project for providing access to information for disabled people. Well documented lessons to learn from plus a working model suitable for exploitation.

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Case 53  CANS- Citizen's Access to Networks & Services (EU) 
Demonstrates how Multi-media telematics can be used by Local Authorities and service providers to support marginalised citizens within their community.

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Case 192  De@fAdults Lifelong Learning project (UK) 
Good working model of project to aid deaf adults that engenders confidence and pride through quality training and services. Includes way to use deaf teachers as role models.

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Case 47  Netd@ys - Awareness raising of new technology for education (EU) 
Awareness raising project from the Commission which has exploited an American concept to good effect in Europe. Some useful lessons, particularly in handling the speed difference between ICT deliverables and paper-based deliverables.

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Case 125  INFOVILLE Valencia - Information Society development (Spain) 
Large scale project to involve citizens in the Information age. Nearly doubled the number of PC users in the region (1996/99)

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Case 273  Web for All - barrier-free Internet (Germany) 
This ongoing project is to improve the accessibility of the internet for everyone including disabled people by identifying barriers and providing strategies to overcome them.

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Case 268  "Let's start now" - ICT skills development for women in a rural area (Austria) 
Using a "bottom up" approach this project provided useful ICT training for women farmers which they put to good use in a wide variety of ways

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Case 44  CONFIDENT - Confident Information Environment for the Independent Living of People with Severe Disabilities (EU) 
This is an ongoing project to support severly disabled people (PSDs) and their carers through telematics and purpose designed interfaces. This is to involve the validation of a number of options thereby presenting practisioners with useful conclusions

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Case 182  Dialogue - Information Society for disadvantaged groups (EU) 
Using existing ICT tools in an innovative way in schools leads to educational and other improvements.

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Case 256  Digital Opportunities Foundation (Germany) 
Following the US example, this on-line knowledge base provides detailed information and support for people concerned with the "Digtital Divide".

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Case 438  E-Center as promoter of network economy on local/regional level (Slovenia) 
On-going project to introduce teleworking centres in Slovenia which draws on other European experiences and will have significant benefits for regional employment

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Case 426  ECDL - better chance to get employed (Romania) 
How the ECDL (European Computer Driving Licence) is being used in Romania to ensure quality training and improve IT awareness with links to international ECDL resources.

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Case 217  Electra - Opening a window to Adult Education and learning opportunities (EU) 
A multi-lingual knowledge base for Life-Long-Learning. Includes directory of courses plus many support features.

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Case 309  EnRed - Telematic resources for women (Spain) 
EN RED promotes the access of women to jobs involving telematics through training, guidance and individual follow-up of job search. It fosters the entrance of women in the Information Society.

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Case 12  Frauen ans Netz - Internet courses for women (Germany) 
Large scale training programme for women to use the Internet (100,000 women). Many useful lessons.

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Case 412  Intelligent Campus Programme for the College of Nyiregyhaza (Hungary) 
An excellent case - how a University used its' disadvantaged status to install a complete Intranet solution on the back of a virtual campus. Greatly improved management, real cost savings and better educational services now make this a leading Hungarian University. Much creative thinking!

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Case 313  Periphera - Telematics Applications and Strategies Combating Social and Economic Exclusion (EU) 
Telematics applications were used to implement seven sites where "self-help" centres allowed citizens who were previously marginalised to develop work opportunities

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Case 405  Prepare for an information society - "Infovek" project (SK) 
How Slovakia managed to get computers into all its schools through good planning, public awareness and political support. The result prepares the young in Slovakia for life and encourages ICT skills development in the wider community.

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Case 466  Prím Online: making the leading Hungarian IT portal accessible for the visually impaired (Hungary) 
Private company discovers that, in just four weeks, their web sites can be easily made accessible for the visually impaired without reducing the web content and web functions. As a result it increases it's customer base!

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Case 362  Telecentres to serve the local community (Hungary) 
Government led initiative which works well because it combines the discipline of quality control with local freedoms to adapt to real needs.

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Case 417  OIKADE (Cyprus/Greece) 
System for development of intellectual and cultural ties between Greece, Cyprus and Greeks living abroad.

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Case 859  Babetko.sk - Web portal for child care and young families (Slovak Republic) 
The child care portal offering information about child care, social and legal advisory and exchange of experiences in this field.

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Case 475  E-Scholl’s as public access points to the Internet (Slovenia) 
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Case 379  Let your job find you - Internet work bourse Profesia (Slovak republic) 
An Internet service demonstrates new approaches to online recruitment helping the unemployed to find a job. Both, the unemployed and the potential employers benefit from improved communication.

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Case 176  OPUS - Training women in the Information Society (EU) 
How OPUS developed a package for training providers to train women in IT. Illustrates the changes it brought about, the skills and competencies required and their impact on training provision. A useful model for reference.

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Case 312  Utenet - ICT training for disabled people and welfare workers (Spain) 
Intensive training for welfare workers, and telematic networks to connect welfare offices are applied to ensure more efficeient methods of training, employment and counselling guidance.

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Case 259  WAI-DE - Improving the web accessibility in Europe 
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Case 470  World Wide Web without barriers (Poland) 
Polish organisation for disabled people finds success for its' clients with IT training, teleworking etc through the creation of a community spirit, quality qualifications and staff dedication. Shows the real benefits from adding value to raise confidence and feeling of "self worth" in clients.

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Case 206  Dschola - regional collaborative network of Piedmont schools (Italy) 
Supports and facilitates the take up of ICT in rural schools, including safe use of Internet and improved co-operation amongst teachers.

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Case 13  Gerontechnology (Netherlands) 
A national project to improve the design of products (including ICT tools) to meet the needs of the elderly. Key to its' success was the involvement of the elderly themselves. ICT also helped bring the various actors together

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Case 128  Iperbole Bologna Civic Network - Access for all (Italy) 
Municipal Intranet project that provided e-mail and Internet access to all citizens and improved local democracy, service provision, community involvement and ICT skills.

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Case 257  ISIS - Information, service, integration and schooling for blind and vision-impaired people (Austria) 
Project to support blind people and help them into employment. Providing training, access to internet, ICT skills etc. plus a special website the clients.

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Case 871  "Bridging the digital divide" (Bulgaria) 
Project to provide ICT resources in schools in Bulgaria illustrates that many companies are prepared to help with second-hand equipment which is perfectly adequate for school use. This simple project put more computers into schools than had beeen added in the previuos 4 years.

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Case 298  Bönders - teleworking in a SME (Germany) 
SME introduces teleworking to save buying a new server but discovers other benefits.

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Case 293  Chasestead - rapid prototyping (UK) 
Small company finds that joining a large customer's on-line supplier programme has spin-offs which benefit all it's customers and reduces costs.

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Case 55  CWI Counter RSI Policy (Netherlands) 
Using a variety of tools, including publicity and Yoga, the company eliminated RSI (Repetitive Strain Injuries) amongst employees.

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Case 198  Disabled People of Clare - Innovations and Inclusion (Ireland) 
This project was an initiative to encourage disabled people in using computers and the internet as their key communication and networking tools

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Case 421  DITIS (Cyprus) 
Using a combination of Internet and SMS messaging this project allows patient to be looked after at home for longer with the most up-to-date information and support available to carers in the field. Improved, and cheaper, health care!

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Case 856  Driving lessons with eismas.lt (traffic.lt) Lithuania 
This project is oriented to drivers society: pedestrians, drivers, passengers and to all other people who are not indifferent to safe traffic.

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Case 187  E-work jobs in remote regions of Norway (Norway) 
Using telework to provide employment in remote Norway required moving and creating jobs as well as providing the infastructure and training.

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Case 439  eBu2000: a B2B market tailored to ICT skills (Hungary) 
An excellent example of innovative thinking that introduces ICT gradually to create a demand led market. Enables customers to find suppliers instead of suppliers trying to find customers !

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Case 452  eMarket - Electronic system for acquisitions of goods and services (Romania) 
An excellent example of an on-line market/auction house for B2B trading in goods and services. Launched in March 2002 through a public/private partnership it has reduced costs and created a dynamic local economy.

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Case 45  eVienna (Austria) 
Establishing a municipal website for improved dissemination an local invovlement.

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Case 364  Facilitating drug related harm reduction in CEE/NIS (Global) 
Ongoing HIV support project is finding that the Internet, plus common shared languages (Russian & English), allows the project to access specialists in 27 states and thereby develop and provide a quality service.

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Case 203  Fife Direct - using the Internet for regional economic development and social cohesion (UK) 
More than a municipal website, this project integrates and encourages agencies across the region to provide both an excellent "on-line" resource for local citizens and an engine for regional development. Many "disadvantaged" users have proved more "web-savvy" than the managers !

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Case 46  IS4ALL- Information Society for All (EU) 
Ongoing (2000/2003) project to recommend "best practice" for tele-health providers, particularly how to improve service to disabled and elderly clients.

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Case 37  IT For the Terrified: A community venture to offer basic IT training (UK) 
Excellent project to introduce ICT skills in a rural area can be easily replicated in many environments. Sound practical lessons learnt and applied.

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Case 879  Let’s Sing Together - How to Create a CD full of songs (SK) 
A brilliant example of how ICT can be used to bring together individuals and groups with a common passion and purpose, but geographically diverse. Although the target was a CD of songs, exposure to the wide range of ICT tools and skills will undoubtedly benefit the particiants in ways beyond their first pasion (music).

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Case 420  LOCAL ENFORCEMENT SYSTEM (Malta) 
Example of how ICT systems help the civil law (parking fines etc.) become more efficient and transparent.

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Case 200  Materialise - rapid prototyping (Belgium) 
Using secure software and the Internet this company is able to produce prototype models for clients within 24 hours. The result is a larger customer base for its' other services.

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Case 459  Sinergija development agency –local/regional initiator for introducing ICT (Slovenia) 
Small scale project to introduce ICT in remote rural areas needs to take on board cultural differences and battle for funds. Now seeking eRural funds to expand.

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Case 119  Surrey Police Information System (UK) 
An intranet solution, with high level security, has not only improved performance through faster and more effective knowledge sharing, but has been cost-effective and image enhancing.

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Case 423  TAXISnet (Greece) 
Introducing electronic completion of tax forms in Greece.

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Case 416  TELEGYN (Cyprus) 
Health telematics system providing real time diagnosis for biopsies in gynecological cancer from a remote health center to the General Hospital.

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Case 446  Telework - Poland 
Polish portal supporting and promoting teleworking finds that it needs to help both the potential teleworkers and their potential employers.

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Case 331  TEMSIS - Transnational Environmental Management Support and Information System (France, Germany) 
A transnational environmental information project discovered it needed to develop three types of kiosk (interface) to meet the differing needs of users in order to maximise the potential of it's knowledge base.

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Case 205  The Digital North Denmark - exploring the potentials of the network society (Denmark) 
A large scale National project that encouraged a "bottom-up" approach to project design and implimentation and thereby produced some interesting outcomes, including employment opportunities and effective networking actions.

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Case 250  UHI Millennium Institute - Scottish Highlands and Islands (UK) 
ICT enabled the creation of a true University for this remote region. Collaboration with other countries and introducing student designed learning programmes this case represents a bold step towards the future of Higher Education. Ample supporting material and links are available.

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Case 387  Cisco Network Academy Romania (Romania) 
Description of how Romania used the Cisco training programme to upskill its base of network administrators in a cost-effective manner providing an International qualification to its' citizens. Includes Cisco case studies.

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Case 419  ABEKT (Greece) 
ABEKT is a library automation software system developed by National Documentation Centre (EKT) of Greece. National Documentation Centre (EKT) has been operating since 1980 at the National Hellenic Research Foundation (NHRF) and is supervised by the General Secretariat for Research and Technology of the Ministry for Development.

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Case 207  Improved municipal services for the citizens of North Denmark 
Six municipalities combine to produce an interactive website, extended call service and common information database to provide better services to their citizens.

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Case 363  LIBIS-library information system (Lithuania) 
The project was developed to automate the main processes in libraries by using means of system administration and user management.

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Case 869  The citizens' information portal "Obcan.sk " (Slovakia) 
Well described example of a public/private partnership that launched and e-government portal (website) in 2003 for the benefit of citizens.

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Case 333  Ayuda Urbana (Central America, Mexico, and the Caribbean region) 
Focused on urban issues and challenges in Central America, Mexico, and the Caribbean region. Aimed to help cities improve their technical expertise and municipal effectiveness by connecting mayors and their staff to focus on pressing issues and challenges. Assumes that the reader is familiar with the concept of community of practice.

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Case 329  DAEWS -- Danube Accident Emergency Warning System (Global) 
An environmental programme that provides innovative information system on safety, health and security for users and stakeholders of a River Basin across different countries

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Case 873  The “Chitalishte” project (Bulgaria) 
An attempt for strengthening the positions of a traditional cultural institution in Bulgaria

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Case 478  Virtual Piotrkowska Street (Poland) 
Privately funded local business portal (community website) benefits traders and the region. Excellent model which highlights problem of funding.



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Case 437  E-administration at Higher Education (Czech Republic) 
University applies e-administration principles to keep records on each student in PhD study programmes while providing access to information to all people involved (PhD students, supervisors, Faculty management, administrators).

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Case 413  Education Support Programme KOMPASAS (Lithuania) 
Education Support Programme Kompasas creates conditions to representatives of education system to use new information technologies.

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Case 265  HERO - Health Promotion and Educational Support for the Rehabilitation of Offenders (EU) 
This is an ongoing project to develop, demonstrate and evaluate IST applications and services to promote the rehabilitation of offenders

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