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Objective: To improve work structures and processes

To improve the way work is performed within the workplace with the objective of improving quality, safety or efficiency. It is also intended to improve the work processes and other stakeholders linked to the workplace. For example suppliers networks, government agencies etc.

Keywords: Knowledge Management, Business processes, Collaborative working, Decision making, Organisational knowledge, Organisational structures


 

Report(s) Objective 'To improve work structures and processes'

 
Date Report:
June 26 2003Using ICT to make work flexible
June 26 2003Managing knowledge

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Beep Knowledge System found the following cases in Objective: To improve work structures and processes

 Objective Search 

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You will get all the cases that cover at least one of the selected objectives. Thus the more boxes you select the more cases you get
Objective : To improve work structures and processes 

Number of cases matching your selection = 84

Case 333  Ayuda Urbana (Central America, Mexico, and the Caribbean region) 
Focused on urban issues and challenges in Central America, Mexico, and the Caribbean region. Aimed to help cities improve their technical expertise and municipal effectiveness by connecting mayors and their staff to focus on pressing issues and challenges. Assumes that the reader is familiar with the concept of community of practice.

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Case 448  DESPEC - getting the job done using electronic means (Romania) 
Imagine you one of the largest whosale organizations in the world. Can you survive without computers? This case tries to demonstrate that you can't.

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Case 412  Intelligent Campus Programme for the College of Nyiregyhaza (Hungary) 
An excellent case - how a University used its' disadvantaged status to install a complete Intranet solution on the back of a virtual campus. Greatly improved management, real cost savings and better educational services now make this a leading Hungarian University. Much creative thinking!

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Case 61  Worldbank Groupware (Global) 
An early case (1994/6) which illustrates that groupware can be introduced successfully if it is driven by users, not the IT department.

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Case 101  Ericssons pilot in Expertise Sharing (Canada) 
Large company uses a commercial package to build a knowledge sharing (as opposed to knowledge management) system; but still finds it hard to encourage participation amongst its' "expert" staff.

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Case 235  KPMG K World Knowledge Management (US, Netherlands, Germany) 
Large scale project by International company to develop and implement an on-line knowledge management system using both Intranets and the Internet. Heavy initial investment has paid off.

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Case 66  BP Amoco Connect (Global) 
When BP and Amoco merged they developed an Intranet "Yellow Pages" to enable staff throughout the world to quickly identify and contact all their "in-house" experts.

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Case 851  AIVA SISTEMA e-shop (Lithuania) 
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Case 296  Alcatel - large-scale teleworking (Belgium) 
Large company finds that offering teleworking opportunities encourages better job applicants as well as improving working conditions. Broadband access and full employee involvement essential.

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Case 94  Ask Me Knowledge Management at CNA (Canada) 
Large company employs consultants to advise it to buy in a commercial package to provide a repository for in-house knowledge.

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Case 298  Bönders - teleworking in a SME (Germany) 
SME introduces teleworking to save buying a new server but discovers other benefits.

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Case 297  Dow Corning - Large-scale teleworking (Belgium) 
A move to teleworking, generating significant savings on infrastructure costs.

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Case 330  Dubarry (Ireland) 
traditional shoe manufacturer adopts e-practices to improve links with its customers (B2B and B2C) and build an international niche brand

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Case 442  e-Procurement. Online Auction in public sector (Romania) 
An excellent example of e-procurement for government (tenders on-line) with well documented lessons and suggestions for development. Reduced costs by 22% and made transactions transparent.

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Case 415  EMERGENCY_112 (Cyprus) 
Mobile system development for the early and specialized pre-hospital patient management leading to the emergency case survival.

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Case 211  Ernst & Young reorganising to become a learning organisation (US) 
How an international organisation used knowledge management to improve its' quality and breadth of service, compete better and win awards.

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Case 879  Let’s Sing Together - How to Create a CD full of songs (SK) 
A brilliant example of how ICT can be used to bring together individuals and groups with a common passion and purpose, but geographically diverse. Although the target was a CD of songs, exposure to the wide range of ICT tools and skills will undoubtedly benefit the particiants in ways beyond their first pasion (music).

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Case 472  Libri: ICT-enhanced bookselling to support buyers and employees (Hungary) 
Traditional bookshop chain introduces ICT to improve, not replace, customer service. Excellent example of "fitness for purpose" in the world of retail.

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Case 78  Mayetic - a virtual company (France) 
Small, successful, virtual company that benefitted from the maturity of it's employees even though it deals primarily with "New Technology".

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Case 32  MODEM e Learning (EU) 
Early experiment (1996/7) in creating a "Virtual Campus" which illustrates the need for heavy time investment and good networking in material preparation. Although modern software would help overcome these problems there are still some lessons to learn

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Case 418  ODYSSEUS (Cyprus) 
The implementation of the first pilot program on distance learning in elementary schools.

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Case 480  Pannon GSM: e-learning solution for cost-efficiency and better learning management (Hungary) 
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Case 222  Siemens ICN/ICM ShareNet, an Initiative for Sharing Knowledge (Global) 
Getting the balance between informal and formal knowledge systems right enabled this global company to produce an effective knowledge base of "Best Practice" within the company.

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Case 223  Siemens KnowledgeSharing@MED (Global) 
Global medical company improves customer support by improving in-house knowledge management using ICT. Senior level commitment and employee bonus scheme made this a successful venture.

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Case 33  Solvision and The Vision Web: flexible work in a virtual office (Netherlands) 
How a Dutch SME grew to success by allowing a flexible working pattern to evolve through the use of ICT. Some innovative attitudes to profit sharing as well as work sharing make this an interesting case

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Case 376  Spednet - a comprehensive service for transport SMEs (Hungary) 
An excellent example of combining Internet, SMS and added value services within a trusted environment to improve the efficiency of commercial transport services in a region.

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Case 841  Spin – project organized company (Slovenia) 
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Case 118  Spurlock Museum artifact documentation (US) 
A museum creates a electronic inventory of it's collection "on the fly" using an error correction system that actually adds value to the inventory by involving different experts.

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Case 119  Surrey Police Information System (UK) 
An intranet solution, with high level security, has not only improved performance through faster and more effective knowledge sharing, but has been cost-effective and image enhancing.

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Case 870  SYNERGY Catalogue (Slovakia) 
Project to encourage the adoption of e-commerce tools by SMEs establishes a virtual market for e-commerce consultants and discovers that these advisers are more resistant to new practices than the potential clients! Another classic example of how the Internet empowers the consumer.

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Case 853  TAB – Improved control of products with help of computer technology (Slovenia) 
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Case 120  Texas Instruments Office of Best Practices (Global) 
Classic case of knowledge management (best practices) from the mid 1990's which still has relevance. Catch phrase "Not invented here - but we did it anyway" sums up open attitude to sharing knowledge.

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Case 205  The Digital North Denmark - exploring the potentials of the network society (Denmark) 
A large scale National project that encouraged a "bottom-up" approach to project design and implimentation and thereby produced some interesting outcomes, including employment opportunities and effective networking actions.

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Case 447  The use of ICT in establishing mobile teams (Slovenia) 
Story of how a business in Slovenia started selling videos in the "Flea Market" and grew to need an ICT solution for managing and resourcing it's field sales team. Some interesting points to watch out for if you are in the same process.

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Case 410  Virtual Information Park (Czech Republic) 
Official information resource for the European Survey of Information Society in the Czech Republic

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Case 116  Siemens Corporate Knowledge Management Office (Global) 
By building on existing, informal, networks this global company was able to create an effective Knowledge management system that staff want to use.

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Case 141  BSL Industries: development of virtual services at every level of the production process (Belgium, France) 
ICT enabled the formation of an EEIG to support scattered SMEs in the engineering sector. Changing to a de-centralised approach produced a wide range of benefits for all participants.

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Case 100  E-File Information Management (Canada) 
Early project (1995) to replace paper documents with electronic documents. An improvement was seen, but there is still room for more, particulary in human interaction. Some lessons learnt are still relevant today

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Case 213  MII, Improving the Usability of a Corporate Intranet (US) 
An excellent early case that demonstrates the need for an inclusive team approach to usability. Easy to follow good practices and detailed lessons learnt.

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Case 230  National Health Service Knowledge Management (UK) 
An ongoing Knowledge management project (2000-2003) covering a wide range of ICT resources to share and enhance the value of the knowledge in a Regional Health Authority. Clear objectives, well worth watching.

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Case 419  ABEKT (Greece) 
ABEKT is a library automation software system developed by National Documentation Centre (EKT) of Greece. National Documentation Centre (EKT) has been operating since 1980 at the National Hellenic Research Foundation (NHRF) and is supervised by the General Secretariat for Research and Technology of the Ministry for Development.

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Case 95  British Telecom Intellact Portal Knowledge Management (UK) 
Large telecom company develops and expands an intranet knowledge system that releases in-house knowledge, speeds decision making and saves money. Personalisation of interface for maximum useability.

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Case 62  BT Options 2000 - teleworking in a large company (UK) 
A telecommunications company uses the technology it promotes to introduce flexible/tele working in its' own business successfully. Award winning project.

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Case 13  Gerontechnology (Netherlands) 
A national project to improve the design of products (including ICT tools) to meet the needs of the elderly. Key to its' success was the involvement of the elderly themselves. ICT also helped bring the various actors together

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Case 381  GSM application for fuel distribution (Hungary) 
Two companies develop a remote sensing device for a major fuel distributor which pays for itself in just one trip. Combining technologies for a profitable business (and preventing fraud).

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Case 212  IBM teleworking experiment (Austria) 
Experiment to introduce teleworking at IBM (Austria) sales department in 1994/5. Human factor issues are just a relevant now as then.

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Case 110  Philips Yellow Pages (Netherlands) 
An on-line company directory (Yellow Pages) forms the heart of this Knowledge System with staff ownership of content. The "keyholder" concept, provides useful human inteface ("ask the owl"). Scaleable project.

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Case 115  Shell Communities of Practice (Global) 
Discarding "standard solutions" Shell's flexible approach to knowledge management found that the key to success (in their case) was a little more human invovlement.

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Case 39  Western Isles - Bringing jobs to a skilled workforce in a remote area of Scotland (UK) 
Lucky enough to inherit an existing, high quality, infastructure this case clearly demonstrates the importance of a committed "champion", well ordered systems and not bothering the client with the details of "teleworking" in the creation of <100 jobs in remote areas.

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Case 261  Eaton Automated HR System (Global) 
A Human Resorces intranet that benefits all staff, including those on the shop floor who do not normally use computers.

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Case 460  Hödlmayr Hungaria Logistics Kft (Hungary) 
An innovative vehicle logistics company offering better working conditions and improving business processes by the use of ICTs. The case is about how ICT developments can be used to avoid price cuts due to the pressure coming from clients.

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Case 234  Empire Blue Cross Blue Shield Internal Broadcasting (US) 
An innovative project by a major company focusing on the use of internet broadcast technology as a communication and management tool to boost productivity and reduce errors

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Case 374  The QB community at Eli Lilly (US) 
The birth of a Community-of-Practice enabled multiple groups working on the discovery of new drugs to collaborate more effectively across organizational boundaries. They could see themselves as part of a whole community defined by a common science and a shared process, rather than as separate entities handing projects over to the next group

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Case 139  A-Group: virtual enterprise produces, markets ready made software products (Finland) 
A virtual enterprise that produces, markets, and sells ready-made SW products for mobile work and welfare technologies; and customised IS projects

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Case 65  BP Knowledge Communities (Global) 
A global organisation uses its existing infrastructure to build networks of experts and non-experts to share knowledge and develop business.

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Case 80  Circa - a virtual company (Ireland) 
Creating a successful virtual company using telematics to bring together experienced workers from diverse locations.

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Case 227  ContactPoint Helpdesk (US) 
This project was aimed at providing employees with a focal point for the dissemination of information and sharing of knowledge in areas such as corporate strategies, new products and services, industry news etc., for effective collaboration

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Case 435  Developing the Catbriyur Porcelain brand (Slovenia) 
Example of a family run business that grew through a combination of dedication and the application of ICT (internet and management systems). Demonstrates yet again the power of ICT to widen market potential and support rural development.

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Case 421  DITIS (Cyprus) 
Using a combination of Internet and SMS messaging this project allows patient to be looked after at home for longer with the most up-to-date information and support available to carers in the field. Improved, and cheaper, health care!

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Case 453  e-Job - searching for jobs using electronic means (Romania) 
Good example of setting up an on-line recruitment service from Romania. well documented activities, lessons and conclusions.

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Case 443  INDACO - 'Getting digital justice' (Romania) 
Private company establishes a functioning computerised system for Romanian Supreme Court of Justice.

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Case 23  Interpolis, Creating a Flexible Office in a Dutch Insurance Company (Netherlands) 
Dutch Insurance company introduces teleworking and so moves from a rigid management structure to flexible work-place. Learnt how to involve and motivate employees along the way.

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Case 420  LOCAL ENFORCEMENT SYSTEM (Malta) 
Example of how ICT systems help the civil law (parking fines etc.) become more efficient and transparent.

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Case 200  Materialise - rapid prototyping (Belgium) 
Using secure software and the Internet this company is able to produce prototype models for clients within 24 hours. The result is a larger customer base for its' other services.

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Case 468  mBank (Poland) 
Poland's first internet bank takes a steady approach to providing services and reaps the rewards of customer focus.

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Case 323  Nordpol.dk - Democracy on the Web (Denmark) 
Creating a lively and well-visited democracy website for the County of North Denmark.

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Case 417  OIKADE (Cyprus/Greece) 
System for development of intellectual and cultural ties between Greece, Cyprus and Greeks living abroad.

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Case 59  Siemens Teleworking (Finland) 
Division of a global company introduces part-time teleworking which improves performance and job satisfaction whilst having little impact on costs. Case includes academic research results.

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Case 427  SNP Petrom - PETROSOFT - training programme for technicians and engineers (Romania) 
Example of a traing programme that is redesigned bi-annually using input from intended beneficiaries matched to available resources and company priorities using "home-grown" software.


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Case 477  SYNERGY (Slovak republic) 
Well described case of an integrated virtual business services in the professional area that finds many useful lessons, including "keep it simple" and "restrict transparency" !

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Case 416  TELEGYN (Cyprus) 
Health telematics system providing real time diagnosis for biopsies in gynecological cancer from a remote health center to the General Hospital.

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Case 58  Muncipality of Roma Teleworking (Italy) 
Early (1996) telework experiment for municipal staff with interesting results. Despit Union concern most preferred working from home to the telecentre even though the centre was better equipped than their main offices.

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Case 108  Novartis Knowledge Management (Switzerland/Global) 
A knowledge management project that did not live up to expectations and illustrates the need for both management commitment and employee involvement from the outset.

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Case 148  NTD International: Application of IT tools in the knowledge management and in the use of human resources (Global) 
A group of workers rescue the profitable parts of a shipbuilding company by using ICT. Worker dedication and flexibility, coupled with the right ICT tools, allows the group to grow rapidly into a successful company. Well worth watching to see what hapens next.

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Case 232  Office 2000+: Teleworking at German Association for Personnel Management (Germany) 
A personal management company (60 employees) seeks professional help to introduce teleworking. Overcoming some initial resistance successfully the company is now able to expand.

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Case 77  WINIT - a virtual company (Belgium) 
Once again a virtual company finds that responsible (mature) employees, clear agreements and sound project management are the keys to success.

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Case 54  ACAS Homeworking at the Advisory, Conciliation and Arbitration Service (UK) 
ACAS (a semi-government organisation) introduced homeworking (teleworking) as an option for it's staff with positive results.

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Case 437  E-administration at Higher Education (Czech Republic) 
University applies e-administration principles to keep records on each student in PhD study programmes while providing access to information to all people involved (PhD students, supervisors, Faculty management, administrators).

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Case 56  EU Telework Pilot (EU) 
Two DGs in the Commission introduce teleworking as an option and research the results. A well documented case that highlights benefits and pitfalls.

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Case 74  Plade - B2B e-commerce (UK) 
By improving it's website and e-commerce services this production company can play in the bigger league. Export sales up by nearly 500% in two years!

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Case 113  Rauser Advertainment Virtual Office (Germany) 
A small team grows a virtual company in the gaming sector with over 100 professional "outworkers". Well defined contracts and cheaper communications lead to success.

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Case 81  TENCARE Telecommunications -based Home-Care Services (UK) 
Homecare information system through set-top tv boxes that identified some key issues regarding usability, training and costs. Has potential for further development.

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Case 186  Vaga Naeringshage - a regional business garden in Eastern Norway (Norway) 
A Norwegian Business centre attracts new firms to the region without upsetting the established local firms.

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Case 403  Strahov Monastery, Prague (Czech Republic) 
ICT helping Strahov Monastery make known its spiritual services, abbey life, and its role in the cultural life of society, including the famous Strahov Library and the reopened Strahov Picture Gallery.

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