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Objective: To improve the quality of working life and working environment

To improve the quality of life for employees during their time at work. This includes creating a healthier and more employee friendly environment as well as making improvements to the methods used by employees as part of their work. This is also a corporate social responsibility of the employer, as this can improve on the employees loyalty to the company.

Keywords: Working environment, Work flexibility, Worker involvement


 

Report(s) Objective 'To improve the quality of working life and working environment'

 
Date Report:
June 26 2003Introducing usable ICT in work organisation

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Beep Knowledge System found the following cases in Objective: To improve the quality of working life and working environment

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You will get all the cases that cover at least one of the selected objectives. Thus the more boxes you select the more cases you get
Objective : To improve the quality of working life and working environment 

Number of cases matching your selection = 44

Case 232  Office 2000+: Teleworking at German Association for Personnel Management (Germany) 
A personal management company (60 employees) seeks professional help to introduce teleworking. Overcoming some initial resistance successfully the company is now able to expand.

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Case 296  Alcatel - large-scale teleworking (Belgium) 
Large company finds that offering teleworking opportunities encourages better job applicants as well as improving working conditions. Broadband access and full employee involvement essential.

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Case 54  ACAS Homeworking at the Advisory, Conciliation and Arbitration Service (UK) 
ACAS (a semi-government organisation) introduced homeworking (teleworking) as an option for it's staff with positive results.

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Case 62  BT Options 2000 - teleworking in a large company (UK) 
A telecommunications company uses the technology it promotes to introduce flexible/tele working in its' own business successfully. Award winning project.

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Case 298  Bönders - teleworking in a SME (Germany) 
SME introduces teleworking to save buying a new server but discovers other benefits.

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Case 55  CWI Counter RSI Policy (Netherlands) 
Using a variety of tools, including publicity and Yoga, the company eliminated RSI (Repetitive Strain Injuries) amongst employees.

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Case 297  Dow Corning - Large-scale teleworking (Belgium) 
A move to teleworking, generating significant savings on infrastructure costs.

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Case 56  EU Telework Pilot (EU) 
Two DGs in the Commission introduce teleworking as an option and research the results. A well documented case that highlights benefits and pitfalls.

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Case 460  Hödlmayr Hungaria Logistics Kft (Hungary) 
An innovative vehicle logistics company offering better working conditions and improving business processes by the use of ICTs. The case is about how ICT developments can be used to avoid price cuts due to the pressure coming from clients.

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Case 212  IBM teleworking experiment (Austria) 
Experiment to introduce teleworking at IBM (Austria) sales department in 1994/5. Human factor issues are just a relevant now as then.

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Case 106  Interpay Counter RSI policy (Netherlands) 
This Dutch company eliminated RSI through a programme of ergonomic actions, awareness raising and monitoring software. (See case 55 - CWI Counter RSI Policy for a different approach))

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Case 23  Interpolis, Creating a Flexible Office in a Dutch Insurance Company (Netherlands) 
Dutch Insurance company introduces teleworking and so moves from a rigid management structure to flexible work-place. Learnt how to involve and motivate employees along the way.

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Case 67  Kite Teleworking (UK) 
Creating a tele-centre in rural Ireland has imported employment. Good example of using ICT to create new employment opportunities within a rural community.

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Case 58  Muncipality of Roma Teleworking (Italy) 
Early (1996) telework experiment for municipal staff with interesting results. Despit Union concern most preferred working from home to the telecentre even though the centre was better equipped than their main offices.

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Case 148  NTD International: Application of IT tools in the knowledge management and in the use of human resources (Global) 
A group of workers rescue the profitable parts of a shipbuilding company by using ICT. Worker dedication and flexibility, coupled with the right ICT tools, allows the group to grow rapidly into a successful company. Well worth watching to see what hapens next.

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Case 113  Rauser Advertainment Virtual Office (Germany) 
A small team grows a virtual company in the gaming sector with over 100 professional "outworkers". Well defined contracts and cheaper communications lead to success.

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Case 59  Siemens Teleworking (Finland) 
Division of a global company introduces part-time teleworking which improves performance and job satisfaction whilst having little impact on costs. Case includes academic research results.

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Case 33  Solvision and The Vision Web: flexible work in a virtual office (Netherlands) 
How a Dutch SME grew to success by allowing a flexible working pattern to evolve through the use of ICT. Some innovative attitudes to profit sharing as well as work sharing make this an interesting case

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Case 841  Spin – project organized company (Slovenia) 
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Case 853  TAB – Improved control of products with help of computer technology (Slovenia) 
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Case 446  Telework - Poland 
Polish portal supporting and promoting teleworking finds that it needs to help both the potential teleworkers and their potential employers.

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Case 119  Surrey Police Information System (UK) 
An intranet solution, with high level security, has not only improved performance through faster and more effective knowledge sharing, but has been cost-effective and image enhancing.

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Case 277  Bertelsmann PCs for all employees (Germany) 
By giving all its' employees a free computer this media company improved internal communications, plus employee skills and loyalty.

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Case 141  BSL Industries: development of virtual services at every level of the production process (Belgium, France) 
ICT enabled the formation of an EEIG to support scattered SMEs in the engineering sector. Changing to a de-centralised approach produced a wide range of benefits for all participants.

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Case 375  Co-ordination of local demand for broadband to a Danish peripheral island - the case of Ærø (Denmark) 
This project demonstrates how a small remote community and commercial providers installed ADSL despite the high price balancing the benefits of connectivity against the high social cost of exclusion.



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Case 44  CONFIDENT - Confident Information Environment for the Independent Living of People with Severe Disabilities (EU) 
This is an ongoing project to support severly disabled people (PSDs) and their carers through telematics and purpose designed interfaces. This is to involve the validation of a number of options thereby presenting practisioners with useful conclusions

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Case 421  DITIS (Cyprus) 
Using a combination of Internet and SMS messaging this project allows patient to be looked after at home for longer with the most up-to-date information and support available to carers in the field. Improved, and cheaper, health care!

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Case 437  E-administration at Higher Education (Czech Republic) 
University applies e-administration principles to keep records on each student in PhD study programmes while providing access to information to all people involved (PhD students, supervisors, Faculty management, administrators).

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Case 100  E-File Information Management (Canada) 
Early project (1995) to replace paper documents with electronic documents. An improvement was seen, but there is still room for more, particulary in human interaction. Some lessons learnt are still relevant today

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Case 261  Eaton Automated HR System (Global) 
A Human Resorces intranet that benefits all staff, including those on the shop floor who do not normally use computers.

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Case 343  IT Norrbotten - trying out distance working (Sweden) 
After careful preparation this case used "hands on" training to help SMEs in remote regions introduce teleworking for their staff and found that the technology helped them overcome a local shortage of skilled personel.

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Case 235  KPMG K World Knowledge Management (US, Netherlands, Germany) 
Large scale project by International company to develop and implement an on-line knowledge management system using both Intranets and the Internet. Heavy initial investment has paid off.

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Case 78  Mayetic - a virtual company (France) 
Small, successful, virtual company that benefitted from the maturity of it's employees even though it deals primarily with "New Technology".

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Case 223  Siemens KnowledgeSharing@MED (Global) 
Global medical company improves customer support by improving in-house knowledge management using ICT. Senior level commitment and employee bonus scheme made this a successful venture.

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Case 416  TELEGYN (Cyprus) 
Health telematics system providing real time diagnosis for biopsies in gynecological cancer from a remote health center to the General Hospital.

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Case 39  Western Isles - Bringing jobs to a skilled workforce in a remote area of Scotland (UK) 
Lucky enough to inherit an existing, high quality, infastructure this case clearly demonstrates the importance of a committed "champion", well ordered systems and not bothering the client with the details of "teleworking" in the creation of <100 jobs in remote areas.

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Case 77  WINIT - a virtual company (Belgium) 
Once again a virtual company finds that responsible (mature) employees, clear agreements and sound project management are the keys to success.

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Case 178  WOWIS - Work Opportunities for Women in the Information Society (EU) 
Report which identifies working arrangements that promote women’s careers in the call centre industry, and assists in the design of initiatives that encourage positive developments for women in employment in teleservices.

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Case 427  SNP Petrom - PETROSOFT - training programme for technicians and engineers (Romania) 
Example of a traing programme that is redesigned bi-annually using input from intended beneficiaries matched to available resources and company priorities using "home-grown" software.


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Case 335  Clarica's Agent Network (Canada) 
The aim of this project was to improve the technological capabilities of the company's sales agents to increase their productivity for future development. This resulted in the development of a 'Community of Practise' for sharing of knowledge and expertise.


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Case 230  National Health Service Knowledge Management (UK) 
An ongoing Knowledge management project (2000-2003) covering a wide range of ICT resources to share and enhance the value of the knowledge in a Regional Health Authority. Clear objectives, well worth watching.

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Case 417  OIKADE (Cyprus/Greece) 
System for development of intellectual and cultural ties between Greece, Cyprus and Greeks living abroad.

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Case 447  The use of ICT in establishing mobile teams (Slovenia) 
Story of how a business in Slovenia started selling videos in the "Flea Market" and grew to need an ICT solution for managing and resourcing it's field sales team. Some interesting points to watch out for if you are in the same process.

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Case 428  The use of morden ICT in the process of educating people with special needs (Slovenia) 
An example of a centre in Slovenia that supports blind and partially sited people with training and employment. Useful list of concepts and resources

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