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Definitions in the Beep Knowledge Map


Objective: To improve the effectiveness of human and knowledge resources

This objective is to improve the status on the existing ’soft’ resource within an organisation, such as knowledge, capabilities, finance, management and strategy in order to cope with the change brought about by the digital technologies in the business processes organization, in the ways of working and learning, in the information system management, in the market.

Keywords: Financial transaction tools, Human capital, Knowledge resources


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Beep Knowledge System found the following cases in Objective: To improve the effectiveness of human and knowledge resources

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You will get all the cases that cover at least one of the selected objectives. Thus the more boxes you select the more cases you get
Objective : To improve the effectiveness of human and knowledge resources 

Number of cases matching your selection = 55

Case 333  Ayuda Urbana (Central America, Mexico, and the Caribbean region) 
Focused on urban issues and challenges in Central America, Mexico, and the Caribbean region. Aimed to help cities improve their technical expertise and municipal effectiveness by connecting mayors and their staff to focus on pressing issues and challenges. Assumes that the reader is familiar with the concept of community of practice.

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Case 335  Clarica's Agent Network (Canada) 
The aim of this project was to improve the technological capabilities of the company's sales agents to increase their productivity for future development. This resulted in the development of a 'Community of Practise' for sharing of knowledge and expertise.


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Case 295  E-Base - service mediation (Netherlands) 
Online employment mediation in the finishing sector provides job opportunities in a flexible manner.

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Case 101  Ericssons pilot in Expertise Sharing (Canada) 
Large company uses a commercial package to build a knowledge sharing (as opposed to knowledge management) system; but still finds it hard to encourage participation amongst its' "expert" staff.

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Case 145  KINDRACE ltd.: A SME benefiting from the introduction of online banking services (UK) 
An excellent case that shows how an SME benefited from using e-commerce tools for financial management courtesy of a bank. They found the main benefit to be the release of human resources to make the company grow - not just better cash-flow!

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Case 477  SYNERGY (Slovak republic) 
Well described case of an integrated virtual business services in the professional area that finds many useful lessons, including "keep it simple" and "restrict transparency" !

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Case 374  The QB community at Eli Lilly (US) 
The birth of a Community-of-Practice enabled multiple groups working on the discovery of new drugs to collaborate more effectively across organizational boundaries. They could see themselves as part of a whole community defined by a common science and a shared process, rather than as separate entities handing projects over to the next group

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Case 410  Virtual Information Park (Czech Republic) 
Official information resource for the European Survey of Information Society in the Czech Republic

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Case 94  Ask Me Knowledge Management at CNA (Canada) 
Large company employs consultants to advise it to buy in a commercial package to provide a repository for in-house knowledge.

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Case 859  Babetko.sk - Web portal for child care and young families (Slovak Republic) 
The child care portal offering information about child care, social and legal advisory and exchange of experiences in this field.

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Case 172  Bobex: marketpalce in the form of RFQ to post and request services/projects, B2B (EU) 
An example of a B2B digital marketplace for sourcing a wide range of products and services. A useful business model.

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Case 65  BP Knowledge Communities (Global) 
A global organisation uses its existing infrastructure to build networks of experts and non-experts to share knowledge and develop business.

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Case 217  Electra - Opening a window to Adult Education and learning opportunities (EU) 
A multi-lingual knowledge base for Life-Long-Learning. Includes directory of courses plus many support features.

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Case 87  European School Net (EU) 
Report on pan-European network of educational networks to encourage communication, knowledge sharing and learning resources.

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Case 12  Frauen ans Netz - Internet courses for women (Germany) 
Large scale training programme for women to use the Internet (100,000 women). Many useful lessons.

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Case 221  Genuity e learning for sales trainees (Global) 
How a sales company developed and implimented an on-line training programme for its' sales team. Now used by 4,000 sales people world-wide.

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Case 235  KPMG K World Knowledge Management (US, Netherlands, Germany) 
Large scale project by International company to develop and implement an on-line knowledge management system using both Intranets and the Internet. Heavy initial investment has paid off.

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Case 47  Netd@ys - Awareness raising of new technology for education (EU) 
Awareness raising project from the Commission which has exploited an American concept to good effect in Europe. Some useful lessons, particularly in handling the speed difference between ICT deliverables and paper-based deliverables.

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Case 116  Siemens Corporate Knowledge Management Office (Global) 
By building on existing, informal, networks this global company was able to create an effective Knowledge management system that staff want to use.

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Case 222  Siemens ICN/ICM ShareNet, an Initiative for Sharing Knowledge (Global) 
Getting the balance between informal and formal knowledge systems right enabled this global company to produce an effective knowledge base of "Best Practice" within the company.

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Case 85  TENCARE Telecommunications -based Home-Care Services (Greece) 
A medical knowledge portal for elderly discovers that it needs to include general medical information as much as it needs to provide specialist knowledge from the experts in geriatrics.

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Case 350  Thaigem.com (Thailand) 
an example of pure digital, fully integrated re-intermediary eliminating all middlemen in the gemstone and jewelry industry.

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Case 457  Unicom Electronic On-Line Bank (Slovakia) 
eBanking as an integral part of digital SME`s (SK)

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Case 849  Using the GSM system to protect against plant diseases and improve environmental sustainability (Hungary) 
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Case 294  West Country Violins - a craft nano-business (UK) 
How ICT enabled a husband and wife team to improve their restoration business and expand their market globally.

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Case 389  Zelmer (Slovakia) 
eCommerce solution on the way to a digital SME

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Case 328  Zooplus (Germany) 
B2C start-up for pet supplies generates a successful balance between community, content and commerce

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Case 66  BP Amoco Connect (Global) 
When BP and Amoco merged they developed an Intranet "Yellow Pages" to enable staff throughout the world to quickly identify and contact all their "in-house" experts.

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Case 191  De@fchild (UK) 
Using ICT to help the education of deaf children. Supported by the BBC establishes centres and develops software as well as training programmes.

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Case 429  RODA - Romanian Archive of Social Data (Romania) 
Public/Private partnership develops archiving of electronic data provided by social research. Comprehensive list of lessons learnt.

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Case 72  CardCorp - online design & ordering (UK) 
Small printing company successfully sets up e-commerce and discovers that the resulting free flow of information empowers workers to make decisions previously the prerogative of managers.

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Case 227  ContactPoint Helpdesk (US) 
This project was aimed at providing employees with a focal point for the dissemination of information and sharing of knowledge in areas such as corporate strategies, new products and services, industry news etc., for effective collaboration

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Case 329  DAEWS -- Danube Accident Emergency Warning System (Global) 
An environmental programme that provides innovative information system on safety, health and security for users and stakeholders of a River Basin across different countries

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Case 195  DATEC Developmentally Appropriate Technology in Early Childhood (EU) 
Detailed study of how children adopt ICT plus the development of a portal for dissemination and support.

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Case 100  E-File Information Management (Canada) 
Early project (1995) to replace paper documents with electronic documents. An improvement was seen, but there is still room for more, particulary in human interaction. Some lessons learnt are still relevant today

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Case 187  E-work jobs in remote regions of Norway (Norway) 
Using telework to provide employment in remote Norway required moving and creating jobs as well as providing the infastructure and training.

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Case 211  Ernst & Young reorganising to become a learning organisation (US) 
How an international organisation used knowledge management to improve its' quality and breadth of service, compete better and win awards.

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Case 203  Fife Direct - using the Internet for regional economic development and social cohesion (UK) 
More than a municipal website, this project integrates and encourages agencies across the region to provide both an excellent "on-line" resource for local citizens and an engine for regional development. Many "disadvantaged" users have proved more "web-savvy" than the managers !

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Case 397  Holiday Information (Czech Republic) 
Official information server of Czech Ski Federation - Holidayinfo

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Case 212  IBM teleworking experiment (Austria) 
Experiment to introduce teleworking at IBM (Austria) sales department in 1994/5. Human factor issues are just a relevant now as then.

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Case 79  NOTA - skills development for competitiveness (Greece) 
Small manufacturing company (130 staff) develops an effective online training programme which significantly contributes to business expansion and company modernisation.

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Case 373  Pannon Automotive Cluster - a country-wide industrial network for the automotive sector (Hungary) 
A well described case of a successful cluster for automotive parts manufacturers that involves a very wide range of players to add great value.

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Case 76  SailCoach - online coaching and portal (UK) 
One person's drive, plus extranet technology, leads to the development of a global network to deliver training and support for professional and amateur sailors.

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Case 51  TARDIS (Targeted Delivery of Information and Services) (UK) 
A practical research project for providing access to information for disabled people. Well documented lessons to learn from plus a working model suitable for exploitation.

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Case 86  TENCARE Telecommunications -based Home-Care Services (Germany) 
A successful project finds that "simple" ICT tools can have a great beneficial effect upon the care of patients in remote areas. A sound example of care support and tele-medecine in the real world.

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Case 194  Think Quest - Youth learning on Net (Global) 
This is an ongoing project/program that aims to bring together a network of researchers dedicated to exploring youth-centred learning on line

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Case 81  TENCARE Telecommunications -based Home-Care Services (UK) 
Homecare information system through set-top tv boxes that identified some key issues regarding usability, training and costs. Has potential for further development.

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Case 288  Barrabes - online B2C sales & services (Spain) 
A small specialized family business "went digital" and discovered the importance of co-ordination, and the need to provide some free services (loss-leaders) .

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Case 141  BSL Industries: development of virtual services at every level of the production process (Belgium, France) 
ICT enabled the formation of an EEIG to support scattered SMEs in the engineering sector. Changing to a de-centralised approach produced a wide range of benefits for all participants.

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Case 293  Chasestead - rapid prototyping (UK) 
Small company finds that joining a large customer's on-line supplier programme has spin-offs which benefit all it's customers and reduces costs.

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Case 143  Coralis: Digital Marketplace for SMEs (Italy) 
Description of how a company took on expert banking and technical partners in order to develop a digital marketplace.

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Case 453  e-Job - searching for jobs using electronic means (Romania) 
Good example of setting up an on-line recruitment service from Romania. well documented activities, lessons and conclusions.

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Case 443  INDACO - 'Getting digital justice' (Romania) 
Private company establishes a functioning computerised system for Romanian Supreme Court of Justice.

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Case 146  KLOTZ GmbH: A SME introducing digital knowledge management and digital supported processes (Germany) 
IT-based knowledge and business processes organisation in an engineering SME

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Case 447  The use of ICT in establishing mobile teams (Slovenia) 
Story of how a business in Slovenia started selling videos in the "Flea Market" and grew to need an ICT solution for managing and resourcing it's field sales team. Some interesting points to watch out for if you are in the same process.

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